Privacy Policy

1. Introduction

This Privacy Policy explains how Gate to Ukraine (“Company”, “we”, “us”, or “our”) collects, uses, and protects personal data when you use our VPN services, applications, and website (collectively, the “Service”).

By using the Service, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect the following information when you create an account or use our Service:

• email address
• account credentials
• payment-related information (processed by third-party payment providers)
• customer support communications

2.2 Automatically Collected Information

When you use the Service, we may automatically collect limited technical data, such as:

• device type and operating system
• application version
• general connection metadata necessary to operate the Service

We do not collect or store browsing activity, traffic logs, DNS queries, IP addresses, or connection timestamps that could identify your online activity.

3. VPN No-Logs Policy

We are committed to protecting your privacy.

Our VPN Service is designed with a no-logs approach, which means:

• we do not monitor your online traffic
• we do not log websites you visit
• we do not store IP addresses or connection histories

Any minimal technical data processed is used solely to maintain service functionality, security, and performance.

4. How We Use Information

We use collected information only to:

• provide and maintain the Service
• process payments and subscriptions
• improve performance and reliability
• communicate with users regarding accounts or support requests
• comply with legal obligations

We do not sell or rent personal data to third parties.

5. Payment Processing

Payments are processed by independent third-party payment providers. We do not store full payment card details.

Payment providers process your data in accordance with their own privacy policies and applicable laws.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to:

• ensure website functionality
• analyze website performance
• improve user experience

You may control cookies through your browser settings.

7. Data Sharing

We may share limited data only with:

• trusted service providers necessary to operate the Service
• payment processors
• legal authorities, only if required by applicable law

We never share VPN usage data or traffic content.

8. Data Retention

We retain personal data only for as long as necessary to:

• provide the Service
• meet legal, accounting, or security obligations

When data is no longer required, it is securely deleted or anonymized.

9. Data Security

We implement technical and organizational security measures to protect personal data against unauthorized access, loss, or misuse.

However, no system can be guaranteed to be 100% secure.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• access your personal data
• correct inaccurate data
• request deletion of your data
• restrict or object to processing
• withdraw consent where applicable

To exercise your rights, please contact us using the details below.

11. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws.

12. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates become effective when published on our website. Continued use of the Service constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Email: support@gtu.kyiv.ua
Website: https://gtu.kyiv.ua